Head of in Home Care

Head of In-Home Care

Full-time - Permanent

Camberwell, VIC

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

About the Role

The Head of In-Home Care leads the organisations fee for service community aged care and in home services. This is an integral Aged Care senior leadership role that drives high quality, sustainable and profitable consumer-centred services in a highly regulated industry. Key to this role is a focus on delivering operational outcomes, developing and delivering strategic priorities and key performance indicators, leading a team within the context of organisational purpose and values, ensuring meaningful partnerships with people across the organisation and actively supporting leadership development. Customers and consumers
- Families
- Industrial bodies
- Partner organisations

Key Duties

Manage all day-to-day In-Home Care activities, supporting timely and effective decision making

Leading the team which incorporates the mobile workforce is a critical element of success for this role

Leading Baptcare growth in community based services

Ensure compliance with all regulatory and contractual requirements

Ensure all financial, service, people and consumer targets are met or exceeded

Ensure consumer-centred high-quality care, driving continuous improvement

Ensuring receive the best possible care and service

Liaising with families and ensuring they are supported

Working closely with all stakeholders to enable ongoing and continuous improvement

Ensuring all legal requirements and certifications are met and adhered to

Managing budgets and ensuring target delivery, service growth and margin improvement

Alignment and commitment to Baptcare’s Mission, Vision and Values

Drive a collaborative, evidence-informed, effective and efficient problem solving culture

Identify, build and maintain relationships through consultation and collaboration.

Demonstrate self-awareness and a commitment to ongoing learning and improvement for yourself and your team

About You

You are passionate about continuing to grow your career in the Workplace Health & Safety space. Solutions focused and up for making a difference, you align your approach to strategy to achieve organisational and divisional goals. You are a true business partner that instils trust in your stakeholders by demonstrating integrity and accountability.

Working as part of a close-knit team, you collaborate with and support others, demonstrating respect in your day-to-day actions.

**You will ideally bring the following**:
Meet and/or exceed the annually agreed key performance indicators and targets

Build a high-performing team

Meet and/or exceed staff retention targets

Projects are delivered on or before deadlines, within scope and budget.

Successfully lead large scale and complex change

Build a consumer-focused and financially sustainable model, growing the service.

Positive feedback from key stakeholders

High team engagement as reflected in ongoing improvement in staff feedback such as B Heard survey results for the team

Extensive experience in a similar role where scale, complexity and scope has been successful managed.

**Demonstrated experience leading**:
Large “mobile” teams

Service model design and implementation

Complex business change

Business growth

Supporting and developing strong leaders

Strong working knowledge of community-based care and legislation

Proven ability to build and deliver strategic priorities on time, budget, effectively and efficiently.

A proven track record of managing budgets and target delivery.

Minimum of a Bachelor degree in a business or health care related discipline.

For You

Baptcare is focused on living our values, not just talking about them. You will find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Hybrid working arrangements, where we predominantly work from home, attending the Camberwell office or sites as required.

Access to confidential counselling and support services.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community memb