Customer Care Consultant

2 weeks ago

Toowoomba, Australia Blackwoods Full time

Employee benefits, incentives, discounts, shares & more
- Enjoy job security and work/life balance (no weekends)
- Supportive management and career development opportunities

**YOUR OPPORTUNITY**

We are on the hunt for a new **Customer Care Consultant** to join our **Trade Store** team based in **Toowoomba QLD**

We have fantastic training and career development opportunities for all employees so this is your chance to join a Wesfarmers business and start your long term future with us today

**Your key responsibilities include, but not limited to**:

- Support our Trade Store counter as required, customer requests, stock replenishment, general housekeeping, and other ad hoc duties
- Action requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
- Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
- Inform customers of new product range and services where applicable

**To be successful, you will have**:

- Customer service experience in a trade store, call centre, or retail environment
- Well-developed customer service skills with a ‘customer first’ approach
- Clear written and verbal communication skills
- Self-motivated and shows an interest in personal development within the company
- Ability to multitask in a fast-paced high-pressure environment
- Exceptional organisational and time management skills

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Flexible working, with access to our ‘All Can Flex’ program
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave & more

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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