Aged Care

**JOB TITLE**:Care Coordinator (HCP) - ARABIC/ASSYRIAN SPEAKER AND CHINESE SPEAKER

**REPORTS TO**:HCP Operations Manager or authorised delegate.

HCP Care Coordinator is responsible for the provision of high-quality client services through assessment, referral, onboarding, care service coordination and in liaison with other team leaders as appropriate, in area of responsibility. This may be achieved through visiting clients at their home, developing a care plan and implementing service delivery. This role calls for superior communication skills in order to effectively maintain relationships with internal and external stakeholders.

**MAIN TASKS**:

- HCP Care Coordination tasks
- Operate within delegated authority and comply with legal, regulatory obligations and requirements of our internal policies and procedures, such as Aged Care Act and Aged Care Quality Standards
- Provide care coordination services: intake, ongoing assessment, care planning, coordination of home and community care, service budgeting, referral to healthy system and assistance outside of aged care, clinical oversight and conduct check-ins.
- Work with customers and their contractors and subcontractors to achieve goals in line with their individual plans and budgets.
- Maintain accurate client records, documentation and up to date progress notes in the CRM system Visual Care and internal filing systems such as Dropbox and Google Drive.
- Maintain an up-to-date knowledge of the Aged Care system in Australia, local services and referral pathways that customers can access.
- Facilitate care worker support and supervision including accurate documentation, progress notes and record keeping.
- Undertake special projects when required.
- Support other team members and supervisors when required.
- Backup coverage and carry higher caseload to support HCP operations when required.
- Undertake after-hours on call duty when required.
- Fulfil other duties as required by management and other department personnel as requested/required.

**REQUIREMENTS**
- SKILLS _
- Professional patient centred approach to health care
- Ability to work under pressure
- Organisational and time management skills
- Excellent attention to detail
- Analytical thinking.
- Initiative and Tenacity.
- Health Care sector awareness
- Strategic thinking
- Positive approach to change.
- Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Teamwork: willingness to assist and support others as required and get on with team members
- Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.
- Confident manner (essential).
- Positive approach to change (essential).
- Working knowledge of Microsoft Word, Excel and PowerPoint.
- Driver’s license and national police check.
- Full working rights in Australia.

**QUALITIFICATIONS**
- Tertiary qualification in social work / community services or similar
- At least 2-year experience in aged or disability care coordination, Community services, aged and/or disability sector

Pay: $68,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- Monday to Friday

**Experience**:

- Case management: 2 years (required)

**Language**:

- Vietnamese (required)
- Assyrian (required)
- Chinese (required)
- Arabic (required)

Licence/Certification:

- Full Driver Licence (required)

Willingness to travel:

- 75% (required)

Work Location: In person

Expected Start Date: 10/03/2025