Eoi - Technical Coordinators - Locomotive Help Desk

2 days ago

Newcastle, Australia UGL Limited Full time

**Expression of Interest - Locomotive Help Desk**

**About the role**

Reporting to the Planning Manager, the role will be the first point of contact for any issues with the MOC and UGL fleets in operational service, and to coordinate fault detection and rectification measures between the train driver and the Fleet controller.

The position will operate on a 24/7, twelve (12) hour rotational shift work, acting as the primary point of contact for all customers via the “MOC service desk”. Furthermore, this role requires input into operational planning for receiving, recording and prioritising maintenance activities for the UGL maintained fleets.

**About you**
- Trade level certification or equivalent engineer qualification.
- Strong problem-solving skills and professional, analyses possible solutions using technical experience and judgement.
- Previous experience in rollingstock maintenance and/or commissioning.
- Able to read Technical Drawings, Schematics, Field Modifications (FMI) Parts Bulletins and Bill of Material Lists.
- Able to resolve complex mechanical and electrical warranty, quality, maintenance and service problems.

**Desired but not essential**
- Rail Industry Worker Card (RIW).
- Advanced (GE) locomotive system knowledge
- Other locomotive systems. (7100 / EMD / Brake / Air Cond, etc.)

**What we offer**
- Diverse opportunities to grow, back yourself and achieve
- Ongoing training for career progression
- A competitive rate as per the Newcastle Operations enterprise agreement

**What makes you right for UGL**
- Ability to provide a safe, supportive and positive workplace
- Empower a united and collaborative culture
- Deliver technical excellence and create efficient, innovative solutions
- Build an enviable reputation and the trust of employees, clients and other stakeholders
- Genuine concern for safety

**About Us**

UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies

At UGL, we value diversity - in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

Ref: 252937

LI-EC1

**Discipline**: Technician

**Primary Location**: Australia-NSW-Newcastle, Maitland & Hunter

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