Help Desk Support

2 weeks ago

Newcastle, Australia Verve Partners Full time

Level 1 Service Desk Engineer | Permanent Full Time
- Work along side experienced engineers
- A passionate and supportive team environment

**Duties will include**:

- First point of contact, providing timely, accurate and relevant support for hardware, software, network, printers and communication services and equipment
- Oversee the day-to-day operation of the Service desk and allocation of work when required
- Action requests relating user accounts
- Carry out laptop/desktop builds via SCCM or Intune and despatch hardware to users around the country as required.
- Assist with the administration and monitoring of IT systems
- Identify areas for improvement in business processes and system utilisation
- Maintain the IT asset register.

**Who we are looking for**:

- Qualifications in Computer Science is desirable
- Experience working in a similar capacity would be viewed favourably.
- Confidence using and supporting Windows 10, Microsoft Office, and Adobe Acrobat
- Experience working with Active Directory, Microsoft Exchange, Sophos, SCCM and/or InTune is desirable,
- Experience providing support for CAD programs, SharePoint, Office 365 and/or SAP would beneficial
- Demonstrated ability to work in a technical support role, with good communication skills and a proactive nature.
- Drivers licence

**What's in it for you**:

- Work for a collaborative team
- Opportunity to travel to Sydney at times (expenses paid)
- Hybrid model - can work form home some times
- Parking available

Please send your resume today or call Melanie for a confidential chat on 0448 431 486.
- We acknowledge and pay our respects to the Traditional Owners of the land on which we work and live. We pay our respects to the First Peoples of this country, their culture and Elders past, present and emerging. We recognise that this land was and always will be Aboriginal and Torres Strait Islander land because sovereignty was never ceded._

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