Service Desk Analyst

2 days ago

Newcastle, Australia HAYS Full time

Multiple positions available for Graduate Service Desk Analyst in Newcastle.

**Your new company**
This government body prides themselves in their patient centred health experience, which is developed around their company push towards innovation and the provision of excellent customer service.

**Your new role**
In your new role you will be responsible for:

- Providing a high level of customer service.
- Solve Incidents as fast as possible in order to minimise impact and loss of productivity.
- Clearly and accurately documenting activities and client experience within the enterprise ticketing system
- Manage priorities between inbound calls and queue management.

**What you'll need to succeed**
In order to be successful in this role you will be required to have:

- Excellent verbal communication skills
- Proficiency in documenting technical investigations and outcomes
- Demonstrated time management skills
- Demonstrated ability to work under pressure
- Demonstrated ability in handling difficult customer interactions whilst maintaining a high level of customer satisfaction.
- Prior experience in using and supporting ICT in a professional environment including the use of enterprise ICT products is essential.

**What you'll get in return**

**What you need to do now**

**LHS 297508** #2646937

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