Customer Service Advisor

2 days ago

Mulgrave, Australia City FM Australia Full time

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

THE OPPORTUNITY

This Part time Customer Service Advisor role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customers.

This is a Part time role working on a 4 day on 4 day off rolling roster (some weekends required) 4pm - 9pm (20 hours per week)

**Your key responsibilities will include**:

- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate problems logged by our customers.
- Accurately capture data and work to realistic KPI’s.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

**You will be required to**:

- Experience working in a call centre - Highly desirable.
- Intermediate level of computer literacy
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Be able to attend two weeks onsite paid training

**What we offer**:

- Part time secure employment custom designed modern building.
- We supply semi-continental breakfasts each day including coffee
- Above award wages. (plus after hours loading)
- 10.5% Superannuation
- Supportive, fun and encouraging team.
- Career progression
- Free on-site parking
- Hybrid working arrangement

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

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