Product Operations Manager

**About Hapana**:
Hapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency. We have revolutionised the operations of multisite boutique businesses like F45, Gold's Gym, BFT, STRONG Pilates, Vaura, Fitstop, KX Pilates, and more. Our all-in-one platform uses automated lead nurturing, captivating member experiences, multi-layered reporting, and advanced day-to-day operational controls to assist in growing member communities, expanding location footprints, and boosting revenue.

We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up. Bring ideas, passion, and creativity to the role, and you'll fit right in.

**Job Summary**:
The Product Operations Manager (POM) at Hapana is the strategic enabler of the product team — ensuring that strategy translates into execution and measurable success. This role is responsible for driving alignment through OKRs, embedding operational excellence, and orchestrating cross-functional collaboration to deliver high-impact outcomes. Acting as the connective tissue between Product, Engineering and customer-facing teams, the POM creates scalable systems, data-driven reporting, and streamlined workflows that empower Product Managers to focus on building the right solutions. By balancing strategic oversight with hands-on execution, the POM ensures the product organisation operates with clarity, efficiency, and accountability, ultimately amplifying Hapana's ability to innovate and grow.

**Key Responsibilities**:
**OKR & Success Management**:

- Lead the product team's OKR process: define, track, and report progress against objectives and key results.
- Ensure alignment between company strategy, product initiatives, and measurable outcomes.

**Operational Excellence**:

- Own and continuously improve the product team's operating system (processes, cadences, workflows).
- Anticipate and remove operational blockers to maintain execution velocity.
- Drive continuous improvement by identifying inefficiencies and implementing scalable solutions.

**Project & Program Management**:

- Monitor and track delivery of key product initiatives, ensuring they stay on time, within scope, and deliver impact.
- Identify risks early and implement mitigation strategies to protect delivery timelines.
- Standardise project success metrics and ensure accountability across teams.

**Cross-Functional Collaboration**:

- Act as the connective tissue between Product, Engineering, Design, GTM, and Customer-facing teams.
- Coordinate smooth product launches, ensuring readiness across all functions.
- Facilitate structured feedback loops between customer-facing teams and product development.

**Data, Insights & Reporting**:

- Build and maintain dashboards to track product usage, customer feedback, and success metrics.
- Provide data-driven insights to inform strategic prioritisation and resource allocation.
- Translate insights into actionable recommendations for Product Managers and leadership.

**Tooling & Knowledge Management**:

- Manage the product tech stack (roadmapping, feedback, analytics, documentation).
- Evaluate and implement new tools to improve efficiency and collaboration.
- Maintain product documentation, playbooks, and onboarding resources.

**Change & Communication Management**:

- Create communication cadences to keep leadership, stakeholders, and teams aligned.
- Tailor updates for different audiences — from executive summaries to detailed operational reporting.
- Champion transparency and knowledge sharing across the organisation.

**Scaling the Product Function**:

- Build repeatable processes to support team growth and organisational scaling.
- Design onboarding and training programs for new product team members.
- Establish best practices for experimentation, discovery, and launch planning.

**Qualifications & Requirements**:
**Hard Skills & Technical**:

- **Proficiency with product management and productivity tools (e.g., Jira, Productboard, Confluence, Tableau, Looker).**:

- ** Strong analytical skills; able to interpret data, build dashboards, and translate insights into action.**:

- ** Familiarity with SaaS metrics, success measures, and A/B testing frameworks.**:

- ** Bachelor's degree in Business, Technology, or related field (MBA or advanced degree a plus).**:
**Operations & Project Management**:

- **Proven experience in Product Operations, Program/Project Management, or Product Management.**:

- ** Expertise in process design, workflow optimisation, and operational excellence.**:

- ** Strong project management skills; able to scope, plan, and deliver complex initiatives on time.**:

- ** Demonstrated success in managi