Customer Relations Consultant

2 weeks ago

Sydney, Australia Inchcape Full time

Are you a high performing, motivated and passionate individual? An opportunity now exists for you to join our global business Are you looking for an opportunity to be part of a passionate and supportive team, where you can grow your career with a leading global automotive company? Make the move now and come and join Inchcape

Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community.

**Why should you make the move to Inchcape?**
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

**What’s the opportunity?**

Our Customer Relations team is looking for an organised and energetic** Customer Relations Consultant** who is passionate about delivering outstanding customer service to internal and external customers ensuring long term business success through good profit contribution.

Further to the above the duties and responsibilities will include, but are not limited to, the following:

- Answer inbound calls and make outbound calls in a consistent and professional manner
- Maintain current knowledge of assigned brands, products and services
- Build and maintain strong partnering relationships across Inchcape to gather and collate information to resolve issues
- Ensure minimum standards are met for call quality, relevant NPS target, average inbound calls per hour, service booking conversions, booking error rate and lead allocation timeframes

**Who are we looking for?**

The right person will possess an eye for detail & a focus on customer service together with the following:

- Experience in a similar
- Be driven and be sales savvy
- Exceptional approach to customer service
- Be invigorated and driven by individual and team achievement of success
- Knowledge of the automotive industry, OEM requirements and the competitive consumer landscape - preferred not essential
- Current drivers licence

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