Motor Claims Consultant

**About the Role**

As a Motor Claims Consultant, you’ll provide a cost effective, professional and customer focused general insurance claims service relating to the processing of Motor Claims. You will play a key role in providing the highest level of customer service and claims advice to Commonwealth Government Agencies in the management of motor vehicle claims for the Comcover portfolio.

We currently have a remote working opportunity available where you will be able to work for a Victorian-based claims division. This will mean you will have the flexibility to work from home, as well as the option to work from our Adelaide-based claims office as you require.

**In this role, you will be responsible for**:

- Undertaking end to end claims management of an interesting and unique portfolio of Motor Vehicle claims for an established client contract
- Raising payments and settle claims with client service instructions, company guidelines and delegated authority
- Resolving complaints in accordance with company guidelines
- Finding opportunities for process improvement and recognise potential fraud/recovery indicators for claims where applicable
- Ensuring attention to detail with data integrity which directly correlates to GB’s fee invoicing and the reconciliation of client bank accounts
- Complying with the Legal Services Directions and in particular the obligations on the Commonwealth to act as a Model Litigant, The General Insurance Code of Practice, Public Governance, Performance and Accountability Act, and other

**We’re looking for**:

- Motor claims handling or general claims management experience
- Passion and drive to take ownership of your own portfolio of claims
- Outstanding attention to detail, organisational and time management skills
- Excellent interpersonal, spoken and written communication skills

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and employee assistance program for yourself and immediate family members

**About us**

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB is a wholly owned subsidiary of Gallagher, a global organisation employing over 33,000 employees.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1200 staff.
GB is continuing to welcome new team members Australia-wide. Through a combination of in-person and digital onboarding and training, we are able to offer all team members connectedness and a sense of belonging to their team; supporting both remote and hybrid working options depending on individual requirements.

**To apply**

If this sounds like the job for you, then we want to hear from you today

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this position.**

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.