Library Customer Service Officer

**Multiple** Part Time Permanent Positions - 24.5 Hours per week**

**2 x Tuesday to Friday + One Saturday a month**

**1 x Monday to Thursday + One Saturday a month**

**Salary Range $61,480 to $64,853 per annum pro rata + 10.5% Super**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

Melton City Council acknowledges the fundamental role that Libraries and Arts play in the making of a vibrant and culturally rich communities. We are experiencing transformation and have a few new exciting opportunities for the role of Library Customer Service Officer, reporting to the Team Leader Library Hub in the Libraries and Arts service unit. In this role you will play an important role in delivering priority areas for Melton City Libraries as envisioned in _Creative Melton 2030_. These include:

- Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
- Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms and delivering literacy and learning programs.

**Key Responsibilities**
- Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
- Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.
- Assist with the maintenance of the library collection through efficient shelving of resources, shelf tidying, updating displays and processing of item lists.
- Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.

**About you**

**_ To be successful in this role you will have the following:_**
- Beyond secondary education or equivalent, with some experience in a customer service or community focused environment.
- Well-developed information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
- Deliver literacy and learning programs for children and adults, and basic training in the use of library equipment and technology.
- Availability and flexibility to work rostered shifts as required across weekdays, weekends and evenings.
- A current Victorian driver’s licence and current working with children’s check.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:

- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact Maresce Jones, Coordinator Library Operations and Resources on 9747 5334.

To view the Position Description, click here.

Applications **must** include a Resume and address the Key Selection Criteria outlining your suitability to the role.

We encourage you to use the STAR approach when writing your responses to the selection criteria.
- Situation (Task) - provide a brief outline of the situation or task?_
- Action - what did you do in response to the situation or task?_
- Result - what was the result of your action?_

To address the Key Selection Criteria you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
- Successful applicants must comply with COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which