Supervisor Patient Administration

Employment Term: Maximum Term Full Time Opportunity available (12 month maternity leave cover)
- Location: Buderim Private Hospital, Sunshine Coast
- Remuneration: $40.95 phr + 12% Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with Buderim Private Hospital

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team at Buderim Private Hospital as a Supervisor Patient Administration, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in Buderim Private Hospital team

As Supervisor Patient Administration you will provide leadership to the admissions, reception, switchboard, sessional suites and emergency centre customer service teams. This is to ensure patient’s, VMPs, visitors and other customers receive effective, efficient and timely administrative services while meeting all relevant business needs, private health insurance legislation and regulation, Medicare Australia and UCH Policy and Procedures.

You will:

- Supervise the day-to-day activities; including giving guidance and direction to staff within the team, training, developing and upskilling them as a team of a skilled staff resources,
- Roster team fairly and effectively
- Oversee and provide leadership and guidance to all administration staff
- Recruitment & onboarding of staff as required
- Ensure your team culture is built around providing quality service assistance
- Maintain principles related to confidentiality, rights, privacy and dignity of patients and colleagues and work-related information
- Demonstrate an ability to recognize changing situations, which may influence productivity and liaise with Administration Manager to ensure mínimal loss of efficiency and effectiveness of service.
- Participate in quality activities and education programs which ensure that the service standards are maintained and improved upon, including completion of core competency and staff training hours

What makes a difference for us?
- Relevant qualifications in business or related field or demonstrated experience in a similar role
- Experience in Health Care or previous Hospital/Medical Patient Administration
- Excellent interpersonal skills, with the ability to communicate articulately both verbally and in written communication
- Adaptability to changing priorities, with the ability to provide an exceptional, tailor-made service to your customers
- Knowledge of Medicare/HIC/DVA/ Third Party and Workcover billing and relevant legislation.
- Knowledge of Medico Legal responsibilities for the provision of records to patients and third parties
- Advanced skills in the use of computerised accounting and information systems, with knowledge of GENIE/Gentu and advantage
- Previous administrative coordination experience is highly desirable

What makes a difference for you?

With a deep connection to the Sunshine Coast that’s 40 years in the making, Buderim Private Hospital partners with our patients to deliver personalised one-on-one care from the heart.
- Flexible work arrangements to support work-life balance
- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
- Free On-Site Parking
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).
- Career development opportunities to challenge yourself, grow and make a meaningful difference

Buderim Private Hospital is proudly part of the UnitingCare family, we’d love you to be too.

As one of the Sunshine Coast’s largest hospitals, we provide a comprehensive range of surgical and medical services using the latest technology. This includes emergency, maternity, intensive care, cardiovascular, obstetric and gynaecology, urology, cancer care, general medicine, renal and respiratory services, orthopaedic and mental health care, among many others.

Joining Buderim Private Hospit