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Service Officer X 2, Victorian Civil and
3 weeks ago
About the role
- Working within a high-volume contact centre environment until June, you will be part of a dynamic team of Service Officers within our Service Delivery team
- After June, you may be required to move into a customer-facing counter role, or may be extended within the call centre, depending on organisational needs
- You will educate users on VCAT's processes and provide them with information relating to their case/personal circumstances
**What we are looking for**:
- Demonstrated experience in a high-volume contact centre environment is essential; including the ability to navigate multiple systems while talking on the phone
- Strong verbal and written communication skills - ability to tailor communication to your audience
- A good listener - you will need to identify the needs of the caller and provide them with relevant and accurate information, including utilising your problem-solving skills
- Quick learner - you will be required to learn and understand government legislation, internal processes, and multiple systems within your role
- Reliable and resilient - you are punctual, committed, and can remain calm in high-pressure situations
- Someone who is passionate about delivering an outstanding level of customer service
- Computer literacy
**You will be required to**:
- Be available to work Mon-Fri 8:30am-4:36pm, 38 hours per week
- You will be required to work onsite for your initial training but will then be able to choose whether you work from home, the office or work a hybrid arrangement after this time until June. After June, if you are required to transfer to work on our front counter, you will need to work on site.
**Benefits**:
- Option to work from home with computer equipment provided until at least June
- Employee Assistance Programme (free counselling services)
- Option to join our active Social Club
- A friendly workplace culture that embraces diversity
How to apply
- resume
- a short covering letter
For further information on the position, please see the attached position description.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
