Claims Service Consultant Level 1

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Claims Service Consultant | VIC - Melbourne**
- For actively improving our customer experiences
- For having better control over your life
- For a career with plenty of room to grow

**What if you could put the customer at the heart of everything you do?**

Our Claims divisions are integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners.

As an Allianz Claims Consultant in our Claims Contact Centre, you'll be there to assist our customers when they need us most, initiating Motor based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers via phone who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.

**Important to your success**:

- Superior customer service abilities and solid verbal communication skills
- The ability to multi-task and work in a fast paced environment
- A high attention to detail and pride in your work and accuracy
- The confidence to learn, access and utilise a variety of systems and software
- The flexibility to work a roster Monday to Friday 7:30am - 6 pm and one Saturday occasionally
- A team player attitude, which supports and respects others
- Contact Centre experience is desirable, but not essential

**What’s on offer**:

- A competitive salary package with structured increases
- A tailored career program to determine where you want to go within Allianz
- A range of attractive benefits including Insurance & Gym Membership discounts
- A fun, positive & supportive team environment; we work together to achieve great results

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.

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