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Technical Coach

2 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Showcase your commercial claims experience, optimise operational processes and coaching for performance**:

- **Partner with Team Leaders and Technical Specialists to develop technical career pathways growing our internal talent**:

- **Brisbane, Sydney or Melbourne location**:

- **30 June 2025 contract position**

We are looking for someone ready for the next career challenge in commercial insurance. Well experienced, ideally claims but alternatively relevant legal, underwriting, recoveries or customer relations backgrounds, who now want to develop their coaching and mentoring skills, to progress their careers in technical claims management toward a senior claims portfolio manager or technical specialist, focussing on complex claims environments of casualty and specialty lines.

You will work closely with the broader technical community to establish frameworks and practices, optimising claims outcomes for customers and enabling the growth and development of claims officers from new starters to specialist claims portfolio managers.

**What you’ll do**
- Onboarding, structured and adhoc training and change delivery
- Assist Team Leaders with capability assessment and development plans for their team members
- Business process optimisation
- Support Technical Specialists and technical mentoring program to uplift technical decision making
- Evolve the quality review process to better identify and manage risks
- Design of all relevant technical development frameworks for long term effectiveness and sustainability

**What you’ll bring**
- Demonstrated commercial claims experience preferably in casualty and/or financial lines, either in direct claims management roles or related processes such as legal, underwriting, recoveries or customer relations
- Proven experience in achieving outcomes through mentoring and coaching others
- Strong commercial acumen and analytical mindset
- Passion for customers, fair and accurate decision making and a drive to help others succeed.

**What we can offer**
- Discounts and offers on a range of retail favourite stores as well as insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

**Advertised**: 01 Oct 2024 AUS Eastern Standard Time
**Applications close**: 01 Nov 2024 AUS Eastern Daylight Time