Personal Banker

6 days ago

Parramatta, Australia Westpac Group Full time

Join our fabulous Westpac team in Parramatta
- Full time position - required to work Saturdays
- Sales or strong financial background and Mandarin language skills highly desirable

**How will I help?**

We want to help all of our customers with all of their banking so they make the most of their money. And our Personal Bankers play an essential part in doing that by:

- Handling transactions and have everyday banking conversations with the customers
- Reaching out to customers both in-branch and over the phone, connecting them to the right products as you provide financial advice and seamless service
- Building rock-solid relationships, you’ll make it clear you understand what our customers need today - and what their plans are for tomorrow
- Taking full ownership of customer requests and proactively follow up agreed actions
- Keeping up to date with new banking products and services; their features, benefits and how these can be best offered to existing and potential customers
- Educating customers on new technologies and tools that will enhance their banking experience
- Complying with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information

**What’s in it for me?**

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

Some experience in customer service is a must - especially if it involved you putting your passion into making sales as well. You’ll be confident to build relationships and then manage them for the long-term. And any business or financial know-how will definitely be an advantage in making exciting things happen for our customers.

**What’s it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

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