Service Coordinator

1 week ago

Darra, Australia VAE Group Full time

**The Company**

Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 390 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing **Smarter HVAC Solutions** with a promise of **‘Built in Certainty’** every time. With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of **Energy - Synergy - Success.**

**What we offer**
- Flexible & supportive working environment
- Great team culture - team sports, regular social activities, family friendly
- Strong Safety Focus
- Referral bonus
- Employee offers and discounts via VAE benefits platform
- Financial Wellness Programs
- Discounted private Health insurance
- Personal and professional development
- Employee Assistance Program (EAP) - immediate family included
- Free parking onsite
- Free morning beverages

**The Role**

Reporting to the Branch Administration Team Leader and based in **Darra**, the Service Coordinator**will be part of a team responsible for scheduling, dispatching, and coordinating service technicians to ensure timely and efficient service delivery to customers. This role requires excellent communication, organizational skills, and the ability to multitask in a fast-paced environment.

Some of the key responsibilities will include but not limited to:

- Schedule and dispatch HVAC technicians for service, maintenance, and emergency jobs
- Monitor and adjust technician routes to maximise efficiency and response times
- Act as the main contact for customer inquiries, updates, and service follow-ups
- Provide excellent customer support and manage complaints or escalations
- Maintain accurate records, work orders, and billing documentation
- Coordinate parts, materials, and logistics for scheduled jobs
- Collaborate with managers, technicians, and sales teams to ensure smooth operations

**What makes you stand out**
- Strong attention to detail
- Ability to meet KPI’s in the assigned timeframe
- The ability to collaborate with a multi-disciplinary team
- Good written & verbal communication skills
- Exceptional customer service skills
- Good influencing skills
- Exceptional time management
- Ability to work under pressure

**Culture**

**Diversity & Inclusion**

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.

  • Service Coordinator

    1 week ago

    Darra, Queensland, Australia VAE Group Full time $60,000 - $90,000 per year

    The CompanyEstablished in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 390 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of 'Built in Certainty' every time. With a reputation for...

  • Customer Service Coordinator

    4 days ago

    Darra, Australia Just-In Time Electrical Full time

    We are so excited that you have taken an interest in our position as a Customer Service Coordinator with our team, following you will find a little bit of information about us, key tasks for the position, key attributes and finally how to apply. Please feel free to take a look at our about us page or jump onto Facebook to learn more about who we...

  • Scheduling Coordinator

    9 hours ago

    Darra, Australia Add Staff Full time

    **SCHEDULING COORDINATOR** - **$65,000 - $70,000 + Super**: - **Utilize your scheduling experience and contribute to renewable energy projects**: - **National company with career progression opportunities**: - **Work with a team of schedulers in a modern office in Darra, Brisbane QLD** **The Client** Our client is a National industry leader with offices...

  • Project Coordinator

    10 hours ago

    Darra, Australia O'Brien Glass Industries Limited Full time

    **Are you a motivated individual looking to make an impact in a dynamic environment?** **Our SEQLD Glazing Operation is seeking a Project Coordinator who will play a vital role in connecting our Glaziers, Suppliers, and Customers.** **In this position, you will ensure the timely coordination of goods and services, driving the success of our daily...

  • People and Culture Coordinator

    1 week ago

    Darra, Australia Pillow Talk Australia Full time

    **Introduction**: Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a...

  • Sales Coordinator

    1 week ago

    Darra, Queensland, Australia Volvo Trucks Full time $60,000 - $90,000 per year

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.What You Will DoVolvo, Mack and UD trucks are proud...

  • Scheduling Coordinator

    1 week ago

    Darra, Australia Add Staff Full time

    Our client is a National industry leader with offices based around the country in Brisbane, Sydney and Adelaide. With their Queensland head office based in Darra, the team service some of Australia’s top residential builders with their unique and innovative products. This specialist team is passionate about the renewable and solar industry and are...

  • Electrical Leading Hand

    1 week ago

    Darra, Australia Haines Electrical Service Full time

    **Electrical Leading Hand**: **_Haines Electrical_** **_Darra, Brisbane QLD_** **_Electrical Leading Hand_** **_$50 - $52 per hour + Penalties + Allowances + Company Vehicle + monthly RDO’s_** **_Full time_** Haines Electrical are Master Electricians’ South-East Qld Contractor of the Year. Our team deliver Tier 2 electrical commercial projects worth...

  • Service Administrator

    2 days ago

    Darra, Australia talent focus Full time

    Immediate Start | Ongoing Working - Above Award Rate of Pay - Located in Darra We have an exciting opportunity to join our client as a Service Administrator. In this role, you will have overall responsibility to provide support for the state base business by managing the operational processes of the service team. Working closely with the wider...

  • Service Technician

    4 days ago

    Darra, Australia ABB Full time

    **Service Technician**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...