Aps 4 Claim Support Officer
1 day ago
Salary range: $79,764 - $85,074 + plus attractive Superannuation
The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as quality assurance and compliance, performance reporting, and business coordination and improvement, business systems administration.
Compensation Support Officers (CSOs) primarily start claims including conducting an open door call with the client or representative to better understand what Benefits they are seeking. CSOs will review the claim and determine if any further information is needed and then request that information. CSOs will manage these claims until all the information has been returned and they can transfer the claim to a delegate to finalise.
**Duties**
- Start-up claims and follow up outstanding information and keep orderly claims management practices, including appropriate dates for tasks and ensuring the ISH claim timeline has a clear updated status recorded.
- Assist members of the veteran community (DVA clients) to access DVA programs
- Work with DVA clients to provide information to progress their claim or to access interim supports.
- Take advantage of all learning and development opportunities.
- Review the status of claims under investigation and progress the claims as per the request of the team leader or claims manager (primarily gathering outstanding information)
- Demonstrate high-level client service skills, including phone & written contact with clients & internal/external stakeholders
- Be available to receive direct phone calls from clients
- Staff Allocations - allocating work to staff
- Accurately recording work completed in a logbook and providing that to your supervisor on a regular basis
- Placing appropriate documentation on client’s electronic file (filing and titling, correctly)
- Meet all KPIs on a weekly basis that will focus on expected number of claim updates to be completed and the work will have a randomised QA check periodically, with an expected result of >95% accuracy
- Ability to work efficiently as part of a small team to meet both individual and team performance targets.
- Register claims
- Determine Non-Liability Health Care claims
- Undertake other administrative duties as directed
**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
**Notes**
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
-
Greater Adelaide SA, Australia Federal Court of Australia Full timeAPS 4: $75,022 - $81,775 per annum, plus 15.4% superannuation / APS 5: $84,228 - $91,809 per annum, plus 15.4% superannuation - Ongoing, Full-time - Adelaide, Brisbane, Melbourne, Perth, Sydney **Position Overview** The Federal Court has a current need for Client Service Officers at both APS 4 and APS 5 levels. The role currently operates within a...
-
Finance Officers Aps 4
2 weeks ago
Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 4 - $74,882 - $81,521 - Finance (CFO) - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW - Work in a professional team with opportunities for growth and development - Be part of a dynamic, geographically dispersed team delivering high standards of service and seeking to continuously...
-
Executive Assistant
4 days ago
Greater Adelaide SA, Australia Australian Bureau of Statistics Full timeAPS 4: $72,973 - $82,080; APS 5: $82,085 - $92,201 (plus 15.4% super) - Office locations: Adelaide, Belconnen, Brisbane, Docklands & Geelong - permanent and temporary positions; full-time or part-time hours The Australian Bureau of Statistics (ABS) is looking to recruit several **Executive Assistants** at the APS 4 and APS 5 classification levels for both...
-
Aps 4 Executive Assistant
1 week ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $79,764 - $85,074 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...
-
Aps 4 - Service Delivery Support Officer
2 weeks ago
Greater Adelaide SA, Australia Australian Government Full time$76,277 - $83,274 + (pro-rata for part-time vacancies) + up to 15.4% Superannuation - Adelaide - SA, Bandiana - VIC, Brisbane CBD - QLD, Cairns - QLD, Canberra - ACT, Cooma - NSW, Darwin - NT, HMAS Cerberus - VIC, Hobart - TAS, Laverton - VIC, Melbourne CBD - VIC, Nowra - NSW, Perth CBD - WA, Puckapunyal - VIC, Queanbeyan - NSW, Sydney CBD - NSW, Townsville...
-
Aps 4 Policy Officer
2 weeks ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $76,696 - $81,802 + Attractive Superannuation Policy Officers work under general direction and are responsible for the delivery of timely, efficient and effective administration support for the branch. Policy Officers will support the Benefits Policy Branch deliver policy advice to the Minister for Veterans' Affairs and Defence Personnel,...
-
Aps 5 Claims Delegate
1 week ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $88,923 - $92,670 + Attractive Superannuation The Compensation Processing & Payments Branch determines claims for incapacity and permanent impairment payments for clients who have accepted service-related injuries and diseases under the Military Rehabilitation and Compensation Act 2004 (MRCA) and/or the Safety, Rehabilitation and Compensation...
-
Executive Assistant
1 week ago
Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 4 - $74,882 - $81,521 per annum plus superannuation - Various Divisions - Adelaide, SA, Brisbane, QLD, Canberra, ACT, Darwin, NT, Hobart, TAS, Melbourne, VIC, Perth, WA, Sydney, NSW **Who we are** We are the Department of Climate Change, Energy, the Environment and Water. We lead Australia’s response to climate change and sustainable energy use, and...
-
Claims Support Officer
5 days ago
Greater Adelaide SA, Australia EML Group Full timeClaims Support Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...
-
Claims Support Officer
1 week ago
Greater Adelaide SA, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
