Member Relations Specialist

Opportunities for career development - Competitive remuneration and benefits - Small, high performing team **About us** Are you looking for a career with endless opportunities? There’s more to us than banking. We’re P&N Bank. We’re proudly based in Western Australia and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia. Our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences. P&N Bank has 14 branches serving members across Perth, Mandurah and Bunbury, alongside a vibrant Perth Head Office and Contact Centre. We are seeking a motivated banking professional with personal lending experience to join our Branch Network, South of the river as a **Member Relations Specialist**. This is a full-time role and includes some rostered Saturday mornings paid at overtime rate. As the first point of contact for our existing and potential members you will be integral in supporting our "Member First" strategy and can offer the opportunity to really make a difference. **About P&N Group** P&N Group is represented by P&N Bank in WA and BCU Bank in New South Wales and southeast Queensland. With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles. We believe our culture is a real point of difference, and our values - Focus on Members, Improve & Learn and Trust & Collaborate - are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger. As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future. **About the role** - Assisting with members' overall financial needs through face to face customer service and working to resolve issues - Identifying opportunities to promote our range of financial products and services - Assisting in the development of long term mutually rewarding relationships between P&N Bank and our members **What will you bring?** - Excellent communication and customer engagement skills - Previous personal lending experience in the banking industry (essential) - A proven track record within a highly motivated customer service team - A high degree of enthusiasm and drive - The ability to work Saturday mornings on a roster (typically one per fortnight but depends on business needs and is paid at overtime rate) **What we can offer you** There’s life at work, and life outside of work - and we understand that. P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning. To help you live your best life through work, we offer an extensive range of employee benefits. - Work for a national multi-brand, customer-focused organisation - Enjoy flexible work arrangements - An incentive scheme for exceptional performance - Be supported with leadership and professional development - 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver - Generous discounts on home loans, personal loans, insurance and other banking products and services - Up to two weeks’ additional purchased leave per year - Two days’ paid volunteer leave each year to use with a community partner of your choice - An Employee Assistance Program At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.