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Motor Assessing Manager

2 weeks ago

Sunshine, Australia Auto & General Insurance Full time

Leadership of a team of State based assessors to ensure that our people are engaged, capable, skilled and practicing Company Values.
- Ensuring the delivery of excellent service for our customers whilst balancing the needs of our business.
- Managing team adherence to agreed business processes and using the correct repair method

Celebrate success whilst promoting a culture of high performance
- Coach and mentor your team by building relationships with individual team members, setting clear goals, providing constructive feedback and fostering learning opportunities
- Act as a role model by demonstrating our values and influencing how they are lived within your team
- As a representative of the Leadership Team, demonstrate your capacity to self-manage and positively influence those around you
- Lead the team to achieve the organisation's expectations for quality business results
- Help team members connect their day to day work with Auto & Generals’ purpose
- Be responsible for managing team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including Safety, Wellness and Health, Workplace Behaviour and Performance Improvement frameworks)

(Insurance) Managing the Motor Vehicle Assessing and Parts Control functions for the area/branch
- Leadership experience (both line leadership and thought leadership through influencing stakeholders outside of line).
- Excellent verbal and written communication skills.
- Analytical skills, high level of problem solving and systems thinking.
- Ability to lead innovation and change, including personal resilience.
- Experience and knowledge of the motor body repair industry.
- Ability to work independently and manage time efficiently.
- Demonstrated ability to meet service delivery expectations.
- Commercial acumen.
- Valid Driver’s licence.
- Relevant Trade qualification.