Connect Partner

**Full time** role based at our National Office in **Glebe**:

- $39.04ph - $42ph + Super + Salary Packaging.
- Flexible Friendly organisation, WFH & part time options available

The Benevolent Society has been supporting children, families, older people and people with a disability to live their best life for over 200 years. We advocate, we're passionate, and we have an opportunity for you to join our Support Centre team.

**Your New Role**

This position is based within our Support Centre that will connect clients to services they need. Our service is phone-based where you will have an opportunity to really build rapport and connect with your clients.

**Duties**
- Provide an initial assessment, to dig deep and understand the unique needs, preferences, goals and funding eligibility of your client
- Connect your client to the right service options that will make a difference in their life
- Develop service agreements, set up the customer profiles and make bookings to enable a smooth seamless experience
- Identify service opportunities as your client is talking to you, and recognise when your client is going to need a more comprehensive assessment of their needs and escalate them to one of our experienced practitioners

**Skills and Experience**

We are seeking someone who really listens and understands customer’s needs and is passionate about working with them to get the best outcome.
- Diploma in aged care, community care, disability services, community services or related area. A degree and relevant sector experience would be an incredible advantage
- Demonstrated experience working with people with a disability to assess their initial needs, identify services, and connect clients to those services
- Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional navigating systems they may not understand
- Demonstrated experience using a customer relationship management system
- Ability to maintain an excellent working knowledge of a broad range of services and quickly match that knowledge to customer needs

**Some of our benefits**
- ** Salary Benefits** - In addition to your salary you can package up to $15,900 pa pre tax and benefit from a $2,650 meals and entertainment card + discount program and package vehicles
- ** Work/Life Balance** - Flexible work arrangements + laptop & mobile provided to work remotely + purchase 2 weeks additional leave per year
- ** Recognition and Reward -** Length of Service rewards + long service leave after 5 years
- **Wellness-** 1 accrued day off a month for full time employees + fitness passport
- ** Professional development**:

- Ongoing learning, training and career progression opportunities

**_ APPLY ONLINE NOW_**

Contact Angela on 02 8103 3152 to know more about this role.