Technical Field Support Manager

6 days ago

Brisbane, Australia Kone Full time

**Great benefits and remuneration**
- **Join a first-class leadership team who put their people first**
- **Global exposure with career development opportunities**

**At KONE, you'll find innovation that goes somewhere**

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

**Our work will take you in different directions**

We’re looking for a **Technical Field Support Manager**to join our **Operations Team**based in **Brisbane, QLD.**

**What will you be doing?**
- Co-ordinate field support team, ensuring a quick response and corrective action time for technical inquires and training requests
- Set and monitor appropriate team KPIs
- Provide remote and onsite technical support during the installation, commissioning and maintenance phases of KONE products
- Resolve technical issues identified by manufacturing, installation and maintenance teams
- Ensure products are installed in compliance with KONE’s safety, process and quality requirements
- Train local employees during site visits and/or deliver scheduled training sessions
- Create quality reports after site visits and list issues which require corrective action

**What are we looking for?**
- Bachelor’s degree in engineering or another relevant field
- 5+ years’ leadership experience
- 5+ years’ experience in a Technical Support role
- Elevator industry experience essential

**What do we offer?**
- Enjoy career progression opportunities within a global organisation
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
- Grow with comprehensive learning and development programs covering a wide range of professional skills
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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