Technical Field Support Manager

2 weeks ago

Brisbane, Queensland, Australia KONE Full time

Overview

Great benefits and remuneration
Join a first-class leadership team who put their people first
Global exposure with career development opportunities

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions

We're looking for a Technical Field Support Manager to join our Operations Team based in Brisbane, QLD.

Responsibilities

Co-ordinate field support team, ensuring a quick response and corrective action time for technical inquiries and training requests
Set and monitor appropriate team KPIs
Provide remote and onsite technical support during the installation, commissioning and maintenance phases of KONE products
Resolve technical issues identified by manufacturing, installation and maintenance teams
Ensure products are installed in compliance with KONE's safety, process and quality requirements
Train local employees during site visits and/or deliver scheduled training sessions
Create quality reports after site visits and list issues which require corrective action

Qualifications

Bachelor's degree in engineering or another relevant field
5+ years' leadership experience
5+ years' experience in a Technical Support role
Elevator industry experience essential

What we offer

Enjoy career progression opportunities within a global organisation
Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
Grow with comprehensive learning and development programs covering a wide range of professional skills

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Technical Field Support Manager