Technical Field Support Manager

2 weeks ago

Brisbane, Queensland, Australia KONE Elevators Pty Ltd Full time $90,000 - $120,000 per year
  • Great benefits and remuneration
  • Join a first-class leadership team who put their people first
  • Global exposure with career development opportunities

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions

We're looking for a Technical Field Support Manager to join our Operations Team based in Brisbane, QLD.

What will you be doing?

  • Co-ordinate field support team, ensuring a quick response and corrective action time for technical inquires and training requests
  • Set and monitor appropriate team KPIs
  • Provide remote and onsite technical support during the installation, commissioning and maintenance phases of KONE products
  • Resolve technical issues identified by manufacturing, installation and maintenance teams
  • Ensure products are installed in compliance with KONE's safety, process and quality requirements
  • Train local employees during site visits and/or deliver scheduled training sessions
  • Create quality reports after site visits and list issues which require corrective action

What are we looking for?

  • Bachelor's degree in engineering or another relevant field
  • 5+ years' leadership experience
  • 5+ years' experience in a Technical Support role
  • Elevator industry experience essential

What do we offer?

  • Enjoy career progression opportunities within a global organisation
  • Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
  • Grow with comprehensive learning and development programs covering a wide range of professional skills

Note:  Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

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