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Technical Field Support Manager
2 weeks ago
- Great benefits and remuneration
- Join a first-class leadership team who put their people first
- Global exposure with career development opportunities
At KONE, you'll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
Our work will take you in different directions
We're looking for a Technical Field Support Manager to join our Operations Team based in Brisbane, QLD.
What will you be doing?
- Co-ordinate field support team, ensuring a quick response and corrective action time for technical inquires and training requests
- Set and monitor appropriate team KPIs
- Provide remote and onsite technical support during the installation, commissioning and maintenance phases of KONE products
- Resolve technical issues identified by manufacturing, installation and maintenance teams
- Ensure products are installed in compliance with KONE's safety, process and quality requirements
- Train local employees during site visits and/or deliver scheduled training sessions
- Create quality reports after site visits and list issues which require corrective action
What are we looking for?
- Bachelor's degree in engineering or another relevant field
- 5+ years' leadership experience
- 5+ years' experience in a Technical Support role
- Elevator industry experience essential
What do we offer?
- Enjoy career progression opportunities within a global organisation
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
- Grow with comprehensive learning and development programs covering a wide range of professional skills
Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.
