Associate, Communications

**Work type**: Permanent Full time
**Region**: NSW- Sydney CBD, VIC- Melbourne CBD
- **Use your communication expertise to advocate for the way we work and drive success within Personal Direct**:

- **Opportunity to learn and grow as part of developing the career you want**:

- **You’ll be supported to manage your career, work and life**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as an Associate, Communications & Engagement.

**The role**:
You will support the business to lead and execute best-practice colleague and engagement strategies, with a focus on creating a positive, engaged, and high-performing culture within Personal Direct. This will involve partnering with relevant stakeholders within Personal Direct to design and implement strategies by leveraging digital communication channels to drive a more innovative and agile approach when delivering key business messages.

**Key responsibilities**:

- Maintain ‘The Feed’ and other communications channels for Personal Direct including delivering messages relating to system outages and ad-hoc information to ensure bankers and leaders are updated in a timely manner
- Delivery of events and initiatives to increase engagement and understanding of NAB’s, Personal Banking and Personal Direct strategies
- Conceptualising, drafting and editing various content and assets to link to strategic priorities and enhance quality of communication and events
- Support with delivery of in-person and hybrid events to increase engagement among Personal Direct colleagues
- Scheduling of leadership events / meetings / workshops and management of the Personal Direct Planner calendar
- Assist in managing PD’s annual T&E budget

**What you will bring**:
To succeed in this role, you will bring your professional experience in communications, unwavering motivation and the ability to work in a fast-paced environment that can be complex and ambiguous at times.
- 1-2 years recent experience in communications or with Personal Direct’s Contact Centre, to support with embedding/operationalising continuous improvement initiatives
- Exceptional communication skills including - verbal, written, digital and multimedia. Alongside ability to write for a variety of difference audiences and create highly engaging content
- Highly skilled in Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint, Word) and SharePoint development
- Host and facilitate large group events via web streaming services (i.e. Zoom, Webinars, Program Showcases etc.) as well as in-person
- Strong stakeholder management skills and ability to lead through others and advocate team work
- Strong planning and analytical capabilities
- Quality focussed and demonstrates continuous improvement mindset

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.