Casual Banquet Supervisor

5 days ago

Brisbane, Australia Phoenix Hospitality Group Pty Ltd Full time

Phoenix Hospitality Group is a highly reputed and esteemed hospitality management company that operates upscale hotels and resorts across the country. We are currently seeking a skilled and motivated Banquet Supervisor to join our team at Phoenix Hospitality Group.

As a Banquet Supervisor, you will play a crucial role in ensuring that our banquet operations run smoothly and efficiently, exceeding the expectations of our guests.

**Responsibilities**:

- Provide exceptional customer service to all guests, ensuring their needs are promptly and professionally addressed
- Supervise and coordinate all banquet staff, including servers, bartenders, and setup teams, to ensure excellent service delivery
- Plan, organize, and execute various banquets, meetings, and events, adhering to detailed banquet event orders and timelines
- Conduct pre-event meetings with banquet staff to ensure everyone is well-informed about event details, including menu, setup, and special requests
- Oversee the setup and breakdown of banquet function spaces, ensuring all elements are arranged as per the event specifications.
- Train and mentor banquet staff members, maintaining high levels of professionalism and service standards
- Maintain inventory of banquet supplies, coordinating with procurement teams to ensure adequate stock levels at all times
- Collaborate with the culinary team to ensure seamless execution of food and beverage service during banquets
- Monitor guest satisfaction levels, promptly addressing any complaints or concerns to achieve high guest satisfaction ratings
- Conduct performance evaluations for banquet staff, identifying areas of improvement and providing necessary training or coaching.

Qualifications:

- Minimum 2 years of experience in banquet and event management, preferably in a supervisory role
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively
- Strong leadership abilities, capable of motivating and managing a diverse team of banquet staff
- Excellent interpersonal and communication skills, with the ability to interact professionally with guests and colleagues at all levels
- Proven ability to work under pressure, handle challenging situations, and resolve conflicts in a calm and efficient manner
- Proficient in Microsoft Office Suite and other relevant software used for banquet planning and coordination

Flexible schedule, including availability to work evenings, weekends, and holidays as required. We offer competitive salary and benefits packages, along with opportunities for growth and professional development within the Phoenix Hospitality Group.

**Job Type**: Casual

Pay: $32.00 - $35.00 per hour

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplementary Pay:

- Penalty rates

**Experience**:

- Banquet/Event Operations: 2 years (required)

Licence/Certification:

- RSA (required)

**Location**:

- Brisbane, QLD (required)

Work Location: In person

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