Employer Engagement Officer

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

**Employment Coach, Workforce Australia Services - Gold Coast Region (Full-time)**:
**About the role**

Family Services Australia is seeking a motivated and energetic Employment Coach who is committed to delivering individualized and person-centered employment support services for our Workforce Australia participants. We are currently looking for an Employment Coach at our Robina site.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

- Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support.
- Negotiate and develop individually tailored employment pathway plan with participants, that maximize their independence, employment, social and life skills.
- Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
- Support the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

**Skills and experience / essential criteria**
- Minimum of 1-3 years’ experience in employment support services or related mental health/community sector.
- An understanding of the issues/challenges facing participants and employers
- Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
- Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
- Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
- Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.

**Employer Engagement Officer - Gold Coast & Wivenhoe Regions (Full-time)**:
**About the role**

Family Services Australia is seeking a motivated and energetic team members who are passionate about advocating and brokering employment opportunities for our Workforce Australia participants across the Gold Coast & Wivenhoe region.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

- Build and foster strong relationships with employers to create opportunities for participants through job carving, job creation, reverse marketing, and employer account management.
- Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
- Lead the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

**Skills and experience / essential criteria**
- Minimum of 1-3 years’ experience in employment support services or related business development role.
- An understanding of the issues/challenges facing participants and employers.
- Demonstrated experience and proven success in a sales, marketing, or business development role.
- Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
- Excellent prioritisation and time management with an ability to demonstrate self-reflection, resilience, and accountability within a dynamic target orientated role.

**Benefits**
- Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free;
- Company mobile phone, laptop and vehicle;
- Professional, community-focused and person-centered team culture;
- Annual Training, Learning and Development Plan;
- Access to Employee Assistance Program (EAP);
- Paid Annual Family Days at Easter and Christmas; and
- Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals