Service Desk Analyst

1 week ago

Ballarat, Australia Berry Street Full time

**Work options**: Hybrid
- Work for a NFP organisation that celebrates all cultures and diversity
- Access to additional salary packaging for meals & accommodation
- Salary Packaging + generous leave conditions

Berry Street is one of Australia’s largest independent child and family services agencies, supporting over 35,000 individuals across Victoria each year. We’re known for our innovative, evidence-based programs and our commitment to bold solutions that achieve lasting change.

You will be working in a collaborative environment that reflects Berry Street’s core values of Courage, Integrity, Respect, Accountability, and Working Together.
- ** Full time, permanent role**:

- ** Located at Mt Helen office, on Wadawurrung Country**:

- ** $74K plus super + salary packaging**

**The Opportunity**

**Key Responsibilities**
- Ensuring the effective functioning and smooth operation of technology systems that support Berry Street staff across Victoria.
- Play a key role in maintaining security operations by ensuring compliance with Berry Street’s defined policies and controls.
- Perform ongoing security monitoring, identify and address vulnerabilities, and contribute to the delivery and implementation of the Cyber Security program.
- Work closely with the IT team, external vendors, and IT-managed service providers to continuously improve business and technical processes.

**You will have**:

- Proven ability to work independently and collaboratively within a team.
- Demonstrated ability to manage competing demands in a high paced environment.
- Excellent documentation and record-keeping skills, with strong attention to detail.
- Skilled in handling highly sensitive and confidential information with the utmost care and professionalism.
- Be willing to travel to all regional Berry Street sites as required.

**Berry Street Benefits**
- Regular reflective supervision from leadership
- Be part of a supportive, inclusive team
- Creating positive impacts in the community
- Opportunities for professional growth and learning
- Access to the Employee Assistance Program, with access for staff's immediate family

**How to Apply**:
**Contact**:

- Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply._

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