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Front Desk Assistant

3 weeks ago

Ballarat, Australia Mid City Hotel Ballarat Full time

**Join Our Team**

Mid City Hotel Ballarat is looking for passionate and customer-focused **Front Desk Assistants** to join our dedicated hospitality team. We are **flexible** in employment type and have openings for **one full-time and two part-time/casual positions**. Whether you're looking for steady full-time hours or the flexibility of part-time or casual work, we’d love to hear from you

**About the Role**

As a **Front Desk Assistant**, you will be the face of our hotel, ensuring guests receive a warm welcome and seamless experience. Your responsibilities will include:

- Managing check-ins, check-outs, and reservations
- Handling guest inquiries and providing outstanding customer service
- Assisting with booking systems and front office operations
- Collaborating with other departments to enhance guest satisfaction

**Training and Development**

Mid City Hotel Ballarat provides comprehensive training to equip team members with the skills needed for success:
**Hands-on experience with globally recognized hotel PMS software** to efficiently manage reservations and front desk operations
**Introductory Housekeeping training** to gain insight into hotel operations and enhance service quality
**RSA Certification & Bar/Function work training** for flexibility in food & beverage roles
**Certified Revenue Management training** available for team members who demonstrate strong ability and interest in optimizing hotel performance

**Perks & Benefits**
- Paid under the **Hospitality General Award MA000009** (Learn More)
- **Discounted hotel accommodation** - 30% off (excludes peak periods)
- **Wholesale meat & wine purchasing** available for staff
- **Free on-site car parking**:

- **Career growth & training opportunities**

**What We’re Looking For**
- Strong customer service skills & professionalism
- Ability to multi-task in a fast-paced environment
- A team player who’s willing to pitch in when needed
- Weekend availability (hospitality requires weekend work, shared fairly among staff)

**Ready to Apply?**

If you're excited about this opportunity, we'd love to hear from you

Come join our small yet passionate team, where **every role contributes to the success of our hotel** and the **memorable experience of our guests**

**Job Types**: Full-time, Part-time, Casual

Pay: $25.85 - $43.73 per hour

Expected hours: 15 - 38 per week

**Benefits**:

- Employee discount
- Professional development assistance

Work Location: In person