IT Service Delivery Specialist

10 hours ago

Braeside, Australia Blackmores Group Full time

Great opportunity for a real go getter to build on your IT experience and grow
- Large complex organisation, highly visible role, with access to hybrid work
- Based at our Braeside manufacturing site, support a wide range of stakeholders

At Blackmores, we are an ASX 200 publicly listed Australian company leading the wellness revolution by championing innovative natural health solutions.

Due to an internal promotion, we are seeking a proactive IT Service Delivery Specialist to join our IT Operations team to provide IT Service Desk and desktop support both remotely and onsite.

As part of a broader IT support team, you will provide technical expertise for a range of problems and solutions to our manufacturing team onsite in Braeside, as well as the rest of our employees based in other locations in ANZ.

As this is a customer facing role, you will be based at our manufacturing site in Braeside, Southeast Melbourne, however we do offer flexibility and you will have access to work from home.

**Responsibilities include**:

- Manage IT Service Desk\Infrastructure calls within agreed SLA’s
- MS Windows 10\11 deployment & support (inc. the installation/relocation of end user hardware, and MS Teams)
- Maintain IT Asset Management registers, Active Directory and o365 administration
- Desktop, Laptop, Printers, and peripherals support
- Supporting remote user connectivity

**Who are you?**
- Previous customer service experience in an IT Service Desk support role
- Comfortable in providing desktop support in a MS Windows environment (iOS support experience desirable)
- Capability to manage and configure common office equipment
- Be a natural problem solver, with a tenacious, proactive attitude to resolve issues
- Have a great attitude, able to communicate with and support multi-level stakeholders

As we go through an exciting time of change with our business wide Cyber Security uplift program, this is the perfect time to join, for an up-and-coming IT superstar who is hungry to build on their IT/helpdesk experience in a large, fast paced, dynamic company. You will be a true team player, with a fantastic can-do attitude, and be energised by helping others in a front-line capacity.

Additionally, you will have an eye for detail and improving processes, a thirst for learning new things and are excited to forge a successful IT career in a growing FMCG business.

The Blackmores Group, founded by visionary naturopath Maurice Blackmore in 1932, has a vision to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

**Agencies note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.

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