National Team Lead

Primary LocationVIC - Melbourne - 655 Collins St
- Job Description SummaryWe are looking for a National Team Lead to support the establishment of a new aerial function, optimising processes and operational reporting. The Team Lead will manage a team of coordinators.
- About the Role The National Team Lead is a newly created position responsible for the day-to-day management of the aerial program, ensuring contractual and business requirements are met.

You will support the implementation of new processes, engage with key stakeholders, and drive operational efficiencies. A key aspect of this position is liaising with regional leads and NBN to align objectives and performance measures while maintaining comprehensive operational reporting.

This role is ideal for a proactive leader who can establish a new operational function while enhancing efficiency and driving results.

Nature of position: Fixed Term Contract (until 31 December 2025)

Location: National (can be based in VIC, NSW, QLD or WA)

Reporting Line: National Workflow & Process Delivery Manager

Responsibilities:
- Day to day management of the aerial program to meet contractual and business requirements.- Lead the development and implementation of new processes for aerial function efficiency.- Liaise with regional leads to manage aerial program work in progress.- Work closely with NBN to align requirements and objectives.- Produce and disperse state and national-based reporting, provide weekly and monthly progress report on all key measures of performance across the program.- Ensure effective communication and visibility of performance metrics across stakeholders.- Identify and participate in problem identification and system enhancement forums.- Communication and escalation of problems quickly and effectively.- Maintain strong relationships with internal teams, clients, and field operations.

About You- Experienced in operational workflow management.- Prior experience in scheduling and programming tickets of work.- Background in the telecommunications industry.- 3+ years of experience with Microsoft office suite in an office environment.- Ability to understand technical aspects of operations and maintenance in telecommunications.- Familiarity with distribution networks, processes, and procedures.- Strong analytical and problem-solving skills with flexibility in approach.- Experience in aerial work is beneficial but not essential.- Certificate in Telecommunications (desired but not mandatory).

Benefits Of Working With Us Include- Growth - We are growing and there are opportunities for your career development across our business units.- Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more We also offer access to novated leasing.- Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.- Culture - we are committed to fostering a workplace culture that values diversity and inclusion. We celebrate excellence through our Kudos Awards, and significant milestones from 5 years of service are rewarded.

About Us
- Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. _We keep communities connected._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
- DepartmentField Services

How to Apply