Systems Engineering Manager, Route 53

**DESCRIPTION**:
Amazon Route 53 is a highly available and scalable Domain Name System (DNS) service offered by Amazon Web Services. We operate in over 50 locations worldwide and provide advanced functionality such as latency-based routing (LBR), Private DNS, Geo DNS routing, DNS failover, and integration with a number of AWS services. On top of that, we offer fast change propagation with a 100% availability SLA. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.

The Systems Engineering Manager will be focused on leading a team of engineers to help ensure Route 53 maintains a 100% availability SLA. Additionally, you will be leading the team to build and deliver Route 53 features to ensure our customers continue to have the best experience possible.

This position can be based at our Sydney or Melbourne office locations.

Key job responsibilities
- Drive continuous improvement from disparate data through tooling and automation.
- Identify outcomes, design project plans, and drive the right actions to build the technical acumen on the team.
- Collaborate and learn from world-class leaders to meet world-class challenges, every day.
- Hire, train, and grow new AWS engineers.
- Drive root cause analyses, in collaboration with software development teams, as well as influencing local development to improve operational performance.
- Report on the health of these services at an executive level.
- Meet with internal and external customers to develop relationships and clarify requirements and roadmap
- Work in an environment where operational excellence is truly the first priority, and where the degree of automation is above bar

A day in the life
It’s always Day 1 at Amazon. On a typical day, a Route 53 Systems Engineer Manager drives the technical direction for the team, manages projects, and works to ensure engineers are set up for success. The most exciting part of this role is seeing the team build and deliver the latest Route 53 features and software releases for our air-gapped customers.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

**BASIC QUALIFICATIONS**:

- 7+ years of relevant hands-on systems engineering and administrative experience in networking, storage, operating systems
- 3+ years experience managing a team responsible for the leading the delivery of large-scale systems focused on managing the infrastructure layer of the technology stack in an Agile environment.
- 3+ years as the systems engineering and operations leader operating in a 24x7 environment

**PREFERRED QUALIFICATIONS**:

- Experience building tools and/or services with Java, Python or Perl
- Leading devel