Customer Service
1 day ago
**The Company**
A rare opportunity has become available to join a global FMCG market leader. This iconic brand is constantly at the front of their field and has been experiencing significant growth with the launch of a new range of products. With offices in the Wantirna area this is a fantastic role for a hands on and process orientated Customer Care Representative.
**The Role**
Reporting to the Customer Service Manager, this role will see you looking after:
- Primary point of contact for customers - both internal and external
- Day to day management of orders and taking ownership of related logistics requirements
- Processing queries, returns and order status through CRM
- Trouble shooting product issues
- Proactive calls to consumers to follow up on order satisfaction, assess and improve their user experience and upsell products.
- Working with the sales team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
- Handle stock availability and pricing enquirers as required.
**Preferred Experience**
- Experience working within the consumer goods/logistics/distribution sector preferred
- Previous order processing & problem-solving experience
- Experiencing handling a high volume of enquiries
- Exceptional communication and customer service skills
- The ability to multi-task and prioritise
- Team player who is committed to their customer service career
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