Customer Support

19 hours ago

Wantirna South, Australia Haines Educational Full time

Haines Educational is a leading supplier of science and laboratory equipment to Australian schools. We are looking for a motivated and experienced customer service and office administration all-rounder. This is a full time position based in Wantirna South, Victoria. Responsibilities include: - Receiving incoming calls - Processing and tracking sales orders using our ERP system, Netsuite, and our online platform, Magento - Preparing quotes - Updating of product and customer information on our systems - Resolving after sales issues, including the preparation of product return documentation - General office management duties. Requirements include: - Prior customer service experience (preferably experience with a company selling technical products) - A "can-do" attitude - Outstanding communication skills (written and oral) and a well spoken and polite telephone manner - Excellent attention to detail - Strong analytical, numeracy and computer skills (especially in Word, Outlook and Excel) - Ideally a technical product background and ability to understand and impart technical product information to customers - A mature outlook and the ability to work in a small team **Salary**: $50,000.00 - $60,000.00 per year Schedule: - Monday to Friday

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    1 week ago

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    3 days ago

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