Design Research Manage

5 days ago

Hawthorn East, Australia Coles Supermarkets Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

**About the role**:
Reporting to the Group Design Manager, this role will inspire and influence a team of design researchers, across all areas from planning, research and human-centred design. Someone who has strong business acumen and can align their team to the broader organisational vision will be the right fit for this role.

**About you and your skills**:
You are an advocate for all customer groups and drive a customer obsessed culture. Also will have strong business acumen and align your team to the broader organisational vision. Your holistic and pragmatic approach allows you to make effective design and research decisions and the right trade-offs when required

Your skills
- Demonstrated skill in research, usability testing and CX
- You have led (1+) teams previously and know SaaS/B2C software well
- You have experience conducting qualitative user research and leveraging data to measure the efficacy of product designs
- Your research work has contributed to the measurable success of one or more impactful consumer-facing products at scale.
- You can turn complex and overlapping objectives into clearly defined complementary objectives for teams to execute on

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

**Safer together**:
Job ID: 80263

Employment Type: Full time

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