Front Desk Receptionist

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA Sydney Harbour **is currently seeking a **Front Desk Receptionist **to join the team on a **full-time basis**. You will be the face and first point of contact for the Sydney Harbour YHA. In this busy and varied role, you will be utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can-do attitude” which will see you thrive in the role.

**Day-to-day duties include but not limited to**:

- Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
- Answering guest queries and providing helpful local knowledge and recommendations.
- Checking in and out guests and providing them with information that will assist in an enjoyable stay;
- Ensuring property rules are adhered to and harmony is maintained.
- Resolving any guest concerns or disputes and escalating to relevant management when appropriate.

**What we are looking for**:

- Previous experience in front desk reception or customer service and accommodation industry.
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including night shifts, weekends and public holidays
- Excellent communication skills verbal and written
- Full Australian working rights with no restrictions

**What’s in it for you?**
- Attractive hourly rate with benefits
- Paid annual leave pro rata
- A supportive and fun team environment
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**

At **YHA, **you can expect to be treated with dignity and respect.We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**Salary**: $23.00 - $25.00 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Day shift
- Night shift
- Public holidays

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Which of the following statements best describes your right to work in Australia?
- Which of the following statements best describes your Covid-19 vaccination status?
- What's your expected hourly rate?

Work Authorisation:

- Australia (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person