Data Management Officer

1 week ago

Wembley, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you’re looking for an opportunity where you can really make a difference and our Values resonate with yours, t**hen come join us**

We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.

**About the role**

The **Data Management Officer** at Activ, reports to Team Leader Customer Funding and proactively manages customer data, resolving queries relating to customer accounts and funding, ensuring valid records are maintained that support timely and accurate billing and a positive experience for our customers.

**A typical day in the role may look like **
- Working with large data-sets in Excel
- Investigating queries relating to customer records and providing timely resolutions
- Supporting and advising internal & external stakeholders with funding and compliance related enquiries
- Identifying and supporting process improvements for efficient data monitoring and analysis
- Auditing customer transactions and system data to facilitate timely and accurate billing of customers
- Substantial demonstrated experience with large Client Information Management Systems with a passion for number crunching with large data-sets in Excel
- Customer centric approach when working in a high volume environment
- Experience with Lumary, Health or Community Services Master Data (desirable)
- National Police Clearance and/or NDIS worker screening check.
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

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