New Business Account Manager

**Who Are We?**

Foodhub is a highly successful tech business providing Online Ordering and POS systems to the restaurant and takeaway industry worldwide. With over 30,000 clients spanning the Australia, New Zealand, UK, Ireland, USA, Canada, and more, we empower our partners to thrive in a competitive market through innovative technology solutions.

**Our Mission**

Our mission is to enhance the consumer experience from the moment an order is placed until it arrives at the door and beyond. By leveraging a 0% commission model, cutting-edge technology, dedicated customer service, and national advertising campaigns, we ensure our restaurant and takeaway partners are in the best possible hands.

**Our Solutions**

We offer a comprehensive turn-key solution to drive business growth and open new revenue streams:
Web and Mobile Ordering: A consumer-focused food ordering platform and personalised websites that enable customers to order their favourite dishes with ease.

3rd Party Order Aggregation & Dispatch: Seamless integration with multiple ordering platforms and efficient delivery management.

Complete Hardware/Software POS Systems: Robust systems supporting extensive POS integrations, on-premise self-order kiosks, QR code ordering and payment, table-side mobile order/receipt printers, and more.

Modular White Label Solutions: Our solutions are offered on a modular basis, allowing clients to choose the services that best suit their business needs.

Our Commitment

We are dedicated to supporting our partners with a product and development team that ensures smooth operation and continuous innovation. Foodhub rivals giants like Just Eat (Menulog) in the UK, and we aim to replicate this success globally.

**Join Our Team**

As the food and hospitality sector experiences unprecedented growth, we are looking for a dedicated all-rounder to join our local warehouse team. This role also involves hands-on work in our Warehouse, making it perfect for someone who enjoys a dynamic and varied work environment.

If you have exceptional communication skills, a passion for delivering outstanding customer experiences, and the drive to help build and support our growing team, we want to hear from you. Join us at Foodhub and be part of the future of food technology.

**About The Role**:
Reporting to the General Manager, you will be responsible for the Onboarding of brand new clients and working with those clients for their first 3 months with Foodhub and servicing existing clients through inbound calls, setting them up for success on our platform.

**Responsibilities**:

- Monitor and oversee all aspects of the account /restaurant onboarding pipeline and identify processing gaps and delays, to ensure the onboarding journey is timely and our clients are fully supported throughout
- Utilise, manage, and update various client and onboarding databases to ensure data is up to date and accurately depicts current pipeline activity.
- Contact restaurants prior, during, and post onboarding to build brand rapport and assist with any queries to ensure clients are fully comfortable and satisfied with our processes and systems so they will have the best chance of success on our platform.
- Facilitate and assist in the collection and entry of data such as menus, operational details, forms, and reports required for new account set up.
- Assist with onboarding related administration, reporting, and process implementation for our restaurant partners.
- Monitor hardware dispatch to restaurants, along with installation time frames, to ensure this onboarding stage is operating in a timely and efficient manner, flagging issues or delays to management where necessary.
- Arrange various onboarding functions as needed, such as POS and menu integration for new restaurant sites and coordinating CRM requirements.
- Coordinate and/or assist with appropriate technical training and support for clients, when required, as part on the onboarding process.
- Liaise and collaborate with local, global, and cross-functional department teams to assist in conducting and improving both the client onboarding and sales experience, in conjunction with exercising appropriate levels of escalation to appropriate teams as directed by the Employer.
- Respond to incoming customer calls promptly and professionally.
- Address both inbound and outbound customer concerns, complaints, and inquiries effectively and in a timely manner, ensuring thorough follow-ups.
- Troubleshoot customer issues effectively, offering solutions or escalating to appropriate departments as needed.
- Coordinate and/or assist with appropriate technical training and support for clients, when required, pertaining to both new and older products.
- Undertake a range of general administrative and clerical duties that may include:

- Provide customer service to customers and other stakeholders.
- Utilising computer and customer management systems and software.
- Data entry and reporting.

**Job Types**: Full-time