Supporter Care Co-ordinator

Posted: 17/10/2025

Closing Date: 17/11/2025

Job Type: Permanent - Full Time

Location: Macquarie

Job Category: Fundraising

**Our Purpose and Ambition**

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision. While the centre is based in Macquarie, its impact will extend across the country to all our sites.

**The Role Purpose**

To enhance the donor experience by delivering exceptional supporter care. This includes maintaining the CRM system, processing donations, issuing receipts and personalised thank you letters, managing donor acknowledgement, and providing data insights to strengthen donor engagement, retention, and overall giving experience.
- Donation Processing and Acknowledgement
- Donor Recognition and Stewardship
- CRM Management and Data Integrity
- Supporter Reporting and Insights
- Supporter Experience and First Point of Contact
- Collaboration and Campaign Support
- Working with the Fundraising team
- Process Improvement and Compliance
- Effective Communication

**What we can offer you**
- Competitive remuneration
- 100% salary packaging allowing you to increase your take home pay
- Extensive personal/carer’s leave
- 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
- Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
- Access to industry leading education and professional development
- Collaborative work environment
- Wellbeing program including Employee Assistance Program

**Desired Skills and Experience**:
To be successful in this role you'll need to demonstrate you meet the following selection criteria.

Essential:

- Experience in donor care, fundraising administration, or customer service
- Strong written and verbal communication skills
- High attention to detail and accuracy in data and documentation
- Proficient in using CRM systems (e.g. Raiser's Edge, or similar)
- Excellent organisational and time management skills
- Collaborative and professional approach to working with colleagues and program leads
- Commitment to delivering a high-quality donor/supporter experience
- Understanding of privacy, data protection, and fundraising compliance requirements
- Working With Children Check
- NDIS Worker Check

Desirable:

- Experience in the not-for-profit or disability services sector
- Desirable: Ability to analyse donor data and provide actionable insights
- Desirable: Familiarity with donor journeys, appeals, and stewardship strategies

To download the Position Description, please click on the following link: Position Description