Integration Analyst

**Why Link Group**

Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6000 employees across 4 continents and continue to grow every day.

Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

**The Role**

Reporting to the Integration Delivery Manager, the role of the Integration Analyst is to support delivery of Client and Link initiated projects - specifically in relation to client digital technologies that integrate with Link backend systems. The primary focus is work between clients, business operations and IT to ensure that business requirements and functional requirements are identified, documented and delivered as a strategic and cost-effective solution providing business benefit and process improvement. The Integration Analyst may work across every phase of project delivery including scoping, design, test and implementation ensuring quality solutions are delivered for both Link and the Client.

**Key Accountabilities and main responsibilities**
- Work as a crucial component of a project team responsible for enhancing existing systems or developing new solutions.
- Investigate and consult on pragmatic alternatives for short, medium
- and long-term solutions to on multiple and often complex problems.
- Work closely with clients through the Initiation and Feasibility and Planning Phases of a project to ensure overall project solution is fit for purpose.
- Gather, analyse and document business requirements - communicating the desired outcome of the system enhancement/development.
- Manage and support enhancement/developments throughout the Software Development lifecycle.
- Complete solution impact assessment where required for Link and Client alignment
- Assist with escalated Production Support issues and conduct root cause analysis.
- In consultation or collaboration with Senior staff and or Manager, manage and balance client and stakeholder expectations and report and escalate where needed.
- Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
- Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
- Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams. Identifying and reporting potential risks to client and business

**Experience & Personal Attributes**
- 2+ Years Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
- A good understanding of structured project delivery methodologies
- Experience in conducting business process re-engineering
- Ability to learn new technologies, and be able to work and deliver high quality documentation in a challenging environment
- Proven experience in leading client conversations with existing client relationships
- Ability to multi-task and deliver objectives within strict timelines
- Sound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlines
- Excellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clients
- Exceptional analytical skills in order to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.

**Some of our Employment Benefits**
- FlexiWorks - enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft Novated Car Leasing

**We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full po