Customer Service

5 days ago

Bundall, Australia Infinite Aged Care Full time

National Organisation
- Flexible work location
- Extensive customer contact

**_
The Opportunity _**

At Infin8 care, we pride ourselves on our ability to provide an environment which encourages and enables our 1500+ residents across 17 sites to remain independent and participate in activities that support their needs and promotes their quality of life.

Our Service Delivery Team works closely with prospective residents and their families to provide a welcoming experience. This includes.
- Liaise with customers and our Facilities to schedule onsite tours.
- Management of data into our various Customer Relationship Management systems
- Working with our sales, admissions and finance teams to ensure a smooth transition for our new residents

**_ The Rewards:_**

The residential aged care sector is growing. Recent acquisitions and a pipeline of growth opportunities mean that Infin8care is in it for the long haul.

Yes - we offer competitive salaries, a flexible working environment and discounts on a range of goods and services but more importantly, we offer a learning environment where every staff member is valued, appreciated, encouraged, and supported to be the best version of themselves.

**_ About You_**

At Infin8care_, _we hire on attitude and aptitude, so you **DO NOT** need experience in the aged care sector. Perhaps you are a Travel Agent, strong Administrator or experienced call centre / customer service professional looking for a change.

Regardless of your background, we do need you to be aligned with our philosophy and values of Diversity, Compassion, Accountability, Excellence, Integrity, and Empowerment and have a desire to provide the very best service to our current and prospective residents. In addition to this you will have:

- Strong communication written and verbal communication skills.
- The ability to empathise with others and be respectful of their situation at all times.
- Experience in responding to a high-volume of enquiries.
- Experience working with different CRM systems.
- Fast and accurate data entry skills
- Proven ability to work to and meet deadlines and KPIs**.**

**_Who are we?_**

We are a rapidly growing national residential aged care provider, with over 30 years’ experience in providing quality individualised care to ageing residents. But we are also so much more As a collective team, we work hard every day to create a home away from home for our residents, their loved ones, and our staff. Our residents sit at the heart of everything we do, and we know without a doubt that happy staff equal happy residents We do whatever we can to help our team feel pumped to come to work, happy once they get there and fulfilled by the work they do and the people they are around each day.

Want to know before applying? Call Teri on 07 5667 0815

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