Customer Service Officer

3 days ago

Eagle Farm, Australia HELP Full time

Competitive base salary + salary packaging
- Ongoing training and support in a fun and friendly workplace
- A not-for-profit with 50+ years supporting people with disability

**About Us**:
Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between - we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

**What's in it for you?**

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- Excellent salary sacrificing benefits Package up to **$15,900**of your annual salary tax free, and additional **$2,560** for meal and entertainment expenses
- A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
- Recognition of loyalty through our Service Award Program
- Free counselling sessions through our Employee Assistance Program (EAP)
- The opportunity to make a difference in the lives of people with disability.

**About the Opportunity**:
The Customer Service Officer (CSO) is responsible for delivering exceptional customer service to Help customers in a contact center environment, primarily supporting participants engaged through the Inclusive Employment Australia contract.

As the first point of contact for all Help services, the CSO manages inbound and outbound enquiries, triage calls appropriately, supports new Inclusive Employment Australia, NDIS and Social Enterprise enquiries, schedules appointments, and ensures compliance with relevant guidelines. This position supports seamless service delivery through accurate administration, effective communication, and collaboration with internal teams, contributing to customer satisfaction and organisational growth.

**About You**:

- Experience within DES, NDIS Contracts (desirable but not essential)
- Experience in a customer service, administration or sales role
- Ability to interpret and communicate Government contracts, Policies and Operational Guidelines
- Demonstrated ability to work with people of all ages and backgrounds and an empathy with disadvantaged and long-term unemployed
- Ability to meet targets, KPI’s and compliance requirements
- High level of interpersonal, verbal and written communications skills
- Proficient with Microsoft Office suite

**If you have experience as a call center operator or exceptional customer service experience, then this is the role for you**

**This is a Full Time role located at: Eagle Farm**

**Applications close: Applications will be assessed as they are received.**

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