Administration / Customer Service

2 days ago

Eagle Farm, Australia Ram Tapware Full time

Ramtaps is a privately owned manufacturing company producing bathroom products under the **Ram Tapware** and **Harbic Brassware** brands.

Our products represent the evolution of over 70 years of manufacturing experience, technical innovation and design.

Maintaining these core strengths is at the cornerstone of our company ethos.

In order to maintain our ability to innovate, design and manufacture, Ramtaps maintains and is committed to its manufacturing facilities which benefits from continued investment in state-of-the-art machinery and training of personnel.

**The role**:
The core purpose of this position is to act as the interface between Ramtaps and our Customers in the key areas of sales orders, pricing enquiries, technical enquiries, and delivery enquiries. As such this position is pivotal to our success and we are looking for a someone who has a friendly, warm personality. Someone who is reliable, has excellent communication skills with a focus on building and maintaining customer relationships.

**Key Responsibilities**:

- Management and maintenance of internal spreadsheets and data
- keying sales orders
- Provide information and advice across our product range
- Data entry
- Marketing support in relation to internal and external requests for information such as photographs, and general information.
- Ability to work unsupervised
- Excellent phone manner
- High level of attention to detail
- A positive attitude with a strong customer focus
- Excellent time management + Customer follow up
- Accurate data entry abilities and highly developed computer skills including a working knowledge Word, Excel and Outlook
- An ability to be versatile and able to assist in other areas

**What we offer**:

- Product and system training
- Above award remuneration based on experience
- Ongoing support & development

**Hours**

Full time - Monday - Friday 8am - 4pm

**Salary**: $50,153.40 - $59,999.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Eagle Farm, QLD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (required)
- Administration: 1 year (required)
- CUSTOMER SERVICE: 1 year (preferred)

Work Authorisation:

- Australia (required)

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