General Manager

Showcase your leadership in an established community focused venue
- Be supported by an experienced ownership group with strong industry backing
- Build culture. Inspire growth. Drive success.

**Join Our Team as General Manager/Licensee
- The Plough & Ale Hotel, Calderwood NSW 2527**

Plough & Ale Hotel, in Calderwood, NSW is a popular local hub where we serve up cold beers, hearty meals, and a friendly loyal crowd who keep coming back.
We're after an experienced General Manager to lead the team, run day-to-day operations and deliver authentic hospitality every day, as that's the Laundy way. You'll own budgets, mentor staff, drive performance and bring your experience, ideas and energy to shape the future of this well-loved local hub.

**Your Role, Your Ride (because this gig is more than running a venue)**
- Be a hands-on leader in a bustling venue open 7 days, with evenings and weekends part of the action.
- Lead hiring the right crew to the development of a high performing team culture.
- Own the full scope of venue management, end to end.
- Keep a close eye on revenue targets, financials, budgets, and cost control.
- Ensure strict compliance with liquor, gaming, and licensing obligations, including meeting the requirement to hold a NSW Liquor & Gaming _Licensee_ status (or be prepared to obtain it).
- Champion people management, performance, and retention.
- Build strong ties through community engagement and local area marketing.
- Partner with marketing to deliver smart revenue growth initiatives.
- Shape impressive guest experiences, from atmosphere to entertainment.
- Embed a mindset of constant improvement in both service and operations.

**What You'll Bring to the Role**
- Proven leadership that motivates and guides teams to perform at their best.
- A track record of success in high-volume, multi-faceted venues.
- 3+ years' experience in a similar operation.
- Strong knowledge (and ideally experience) in food and beverage, events/functions, and gaming operations.
- Excellent communication skills, written, verbal, and interpersonal.
- Solid understanding of liquor legislation and compliance requirements.
- A hands-on approach with the ability to build lasting connections with team members, guests, and the local community.

**We vibe best with people who are**
- Accountable: Own it. Fix it. Nail it.
- Curious: Ask "why" and "what if" often.
- Collaborative: We win together
- Driven: You hustle with heart

**The Laundy Story**
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way.
We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families.
Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.

**How to Apply**
And yes, we want a cover letter. Not a cookie cutter one, but something that shows us who you are. Get creative, have some fun with it, and let us see the person behind the resume (trust us, we'll actually read it).
**Hot tip**: Don't just list what you've done, show us what you've _nailed_. We want to see your wins, your energy, and what makes you the leader this venue needs.

**We're all about people**

**Our Acknowledgement of Country**
We acknowledge the Dharawal people, the Traditional Custodians of the land and waters at Calderwood, NSW. We pay respect to Elders past and present and celebrate the culture, stories, and traditions that make this place special.