Av Service Manager

15 hours ago

Fremantle, Australia Austcorp Executive Full time

Great culture - fun team with stability, flexibility and a great reputation
- Office based SOR with some travel to metro sites
- Salary $85k + Super + Car

**The Company**:
Join a great business with strong client delivery focus, yet relaxed culture and very low turnover. This business is looking for an addition to their stable team to contribute to delivering high quality services to their commercial AV clients.

They offer flexibility, full support and career development plus opportunities to make the role your own with full autonomy.

Ideally looking for someone to develop the service department and make improvements to grow their capability e.g. streamline workflows, introduce better software, implement procedures and documentation etc.

**The Role**:

- Provide technical advice and support to service techs
- Manage client relationships
- Oversee service contract
- Bring existing clients into service contracts
- 60/40 office and field based
- Manage workloads for the service team
- Administration duties, reporting, scheduling, documentation, streamline processes and workflows
- Hours are Monday to Friday 8am - 4pm

**Ideal Profile**:

- Technical experience in AV install and service
- Commercial sectors in Education, Finance, Health, Government, Offices etc.
- Good relationship management skills (clients, external partners, internally at all levels)
- Experience with Epson, Crestron, Kramer Electronics, Extron, Cisco, Polycom, AMX, Biamp, Shure
- Knowledge of video conferencing and control systems
- Experience in fault finding, audio visual schematics and video distribution systems
- Holds EWP, White Card and can obtain a Police Clearance

**Benefits**:

- Salary circa $85k + Super + Car + Incentives + Fuel + All Tools Provided
- Open to a Tech/Senior looking to transition to management
- Good mix of office and field work, less on the tools and more business focused
- Uphold high quality service delivery to clients, high standards and positive customer experience
- ASAP start available

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