Receptionist

2 weeks ago

Gungahlin, Australia Gungahlin Veterinary Hospital Full time

Do you adore animals? Do you love working with people? This role will offer you the opportunity to use your exceptional people skills and combine those with your love for animals._

A typical day at GVH will see you performing many varied tasks, such as:

- Greeting clients & patients as they arrive
- Phone triage and patient appointment scheduling
- Keeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floor
- Collecting payments & handling cash
- Physical ability to handle and lift up to 15kgs _(either animals that have to be carried, or stock items like large bags of food)_

You can expect to work a minimum of 3 days a week _(minimum of 20 hours per week but could be up to 38 hours per week depending on shift availability)_, which includes** up to** **every second Saturday.**

To be considered for this role, your availability **MUST meet these shift times Monday to Friday **and** you must have availability for both morning and afternoon shifts.**

**Monday to Friday**: 7:45 -15:00 or 14:00 - 19:30

**Saturdays**: 8:00 - 16:15 _(on a rotating basis)_
- Exceptional customer service skills
- High emotional intelligence: Ability to self-manage in a fast paced environment with the ability to be sensitive to an ill pet, as well as its concerned owner.
- Excellent time management and ability to take initiative
- Mature and proactive approach to work and interactions with clients and colleagues
- The knowledge, ability and confidence to handle many types of animals
- Previous experience working in a receptionist or customer service role, (_previous veterinary receptionist experience will be an advantage)_
- Willingness to make a long-term commitment to the role.
- Strong administrative skills: Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.

**How to Apply**
- Please tell us about a time that you assisted a client during a difficult situation. Elaborate on your role, the approach used and the positive outcomes achieved.
- Please tell us about a time you experienced conflict in your workplace / team. Elaborate on what the situation was, the approach taken to resolve the conflict and the positive outcome achieved.

All Applications must come through to our Practice Managers, at
_(if required as per job advertisement)_, availability and anything else you need us to know.

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