Store Operations Assistant

7 days ago

Fitzroy, Australia The Memo Full time

**We’re Hiring: Store Operations Assistant - Fitzroy**

**About The Memo**:
The Memo is your essential guide to navigating pregnancy and parenting; a destination for connection, education and inspiration. Our team helps make big decisions easy, and our stores exist so you can explore everything you need in one place. We stock only the best and brightest brands in the baby-sphere - the products you’ll actually use and love daily.

**About the Role**:
As a **Retail Operations Assistant**, your primary focus is delivering an exceptional customer experience on the shop floor. You’ll build meaningful connections with customers, provide tailored product advice, and help them feel supported at every stage of their journey.

In addition to your customer-facing responsibilities, you’ll support **store operations and back-of-house functions**. This is a physically active and varied role, involving regular movement throughout the day and some heavy lifting when managing deliveries, stock transfers, and store replenishment.

You’ll support the team with:

- Delivering outstanding **customer service** on the shop floor
- Helping customers with product information, purchases, and after-sales care
- **Inventory management** (receiving, organising, and reconciling stock)
- **Stocktake preparation and execution**:

- **Order fulfilment**, including Ship from Store, Click and Collect, and RENDR (our delivery partner)
- Using platforms like **Shippit** and **Shopify** for dispatch and tracking
- **Visual merchandising** and maintaining product presentation
- Supporting **loss prevention** and keeping the stockroom organised
- **Manual handling tasks** including lifting boxes and moving stock

**About You**:
We are looking for someone with:

- Previous **customer service** and/or **retail experience**:

- Strong organisational skills and attention to detail
- Confidence using systems like **Shopify**, **POS**, and **Shippit** (training provided)
- A proactive, solution-oriented mindset
- A readiness to perform **physical work**, including **heavy lifting and constant movement**:

- A collaborative team player who thrives in a **fast-paced, evolving environment**:

- Availability to work **weekends and peak retail periods**

**What The Memo Offers**:

- A supportive, purpose-led team environment
- Personalised development pathways
- Hands-on training in retail operations and customer experience

**What’s Next?**

If you’re energised by the idea of contributing to a modern retail business that supports growing families, we’d love to hear from you.

**Job Types**: Full-time, Part-time

Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Parental leave
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Morning shift
- Shift work

Supplementary Pay:

- Bonus
- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person

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