Business Relationship Specialist

2 days ago

Hurstville, Australia IAG New Zealand Full time

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
- Permanent Opportunity
- Location
- Australia, National
- 2x positions available

This newly created role will be responsible for achieving profitable growth by building and maintaining professional relationships with new and existing customers, partners, and key stakeholders. The business relationship specialist is accountable for developing and maintaining a portfolio of high value business that encompasses renewals and new business within a specified risk appetite.

Key Responsibilities
- Provide a customer focused approach to all customer activities and show a genuine affinity to the customer situation and needs
- Deliver on SME Directs unique Client Value Proposition (CVP)
- Conduct a minimum of 2 customer health checks annually to effectively support the customer and have a positive impact on renewal retention
- Maintain the required knowledge of SME Directs suite of product offerings encompassing product features, benefits, inclusions, and exclusions
- Clearly explain to customers how they can lodge a claim on their policy (if required)
- Comply with your personal underwriting authority Licence D preferred
- Manage time effectively to ensure delivery timeframes are met

Skills & Experience
- Demonstrated passion for customer service
- General insurance knowledge and experience
- Previous experience in running a portfolio
- Sales experience
- Excellent oral and written communication skills
- Solid organisational and time management skills
- Ability to work within a team environment
- Conflict Resolution skills
- Self-awareness
- Financial acumen
- Trained to the level of Tier 1 PS146 in relation to general insurance products (or progress towards)

Ready for anything? Let’s talk.

Start your career journey with us
**Applications close on 31st of August at 23.59pm.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website

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