IT Program Officer

11 hours ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 6
- Canberra, ACT; Brisbane, QLD
- $94, 332 - $103,731

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
Reporting to the Assistant Director, the IT Program Officer is responsible for undertaking objective, systematic research and analysis, composing a range of documents including business user stories, features, standard operating procedures, briefings and reports. Provide recommendations based on evidence to implement improved work practices, IT system enhancements and fixes. Collaborating with internal and external stakeholders to write business user stories ensuring all requirements are documented including the acceptance criteria. The IT Program Officer will also be responsible for co-ordinating and managing end-to-end User Acceptance Testing and Business Verification Testing with all impacted stakeholders, identifying defects and ensure correct implementation of system fixes.

**Duties and Responsibilities**
Responsibilities of the APS Level 6 may include:

- Contributing to the delivery of VSL IT ecosystem enhancements and issue management
- Working closely with business teams to support improvement initiatives, ensuring requirements and acceptance criteria are documented appropriately
- Providing expertise and technical knowledge to investigate and respond to enquiries relating to the VSL IT ecosystem
- Develop and maintain productive working relationships with internal and external stakeholders, working collaboratively to achieve business objectives
- Respond to competing priorities while maintaining accurate and timely advice
- Prepare written communication including preparation and review of IT guidance materials for stakeholders
- Supervise and mentor staff members in a collaborative team environment
- Work flexibly across the team to provide support as required

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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