Team Leader

1 day ago

Concord, Australia Ablepoint Australia Full time

Ablepoint Australia is a family-owned NDIS registered provider dedicated to delivering exceptional services to our participants. We combine compassion with competence to support individuals with disabilities in achieving their goals and living their best lives.

We are seeking a proactive and experienced **Team Leader - Service Manager** to join our team in **Concord, NSW**. This role is pivotal in ensuring the smooth delivery of high-quality services, overseeing day-to-day operations, managing staff, and supporting participants on their journey toward independence.

**Position Summary**

The NDIS Team Leader - Service Manager is responsible for supervising and coordinating the delivery of NDIS services within the Concord region. This includes managing staff performance, maintaining service quality, fostering relationships with participants and stakeholders, and ensuring participant satisfaction. The role requires excellent leadership skills, strong operational capability, and a genuine passion for supporting people with disabilities.

**Key Responsibilities**
- Provide effective leadership and supervision to Support Coordinators and Support Workers.
- Manage day-to-day operations of services including rostering, resource allocation, and staff deployment.
- Ensure participant care plans are implemented and regularly reviewed to align with NDIS goals and individual needs.
- Support the onboarding, training, and professional development of staff.
- Monitor staff performance, provide constructive feedback, and address any issues promptly.
- Maintain accurate records of participant and staff activities in line with NDIS and company policies.
- Liaise with participants, families, and external stakeholders to uphold a high standard of service delivery.
- Respond promptly to participant or family concerns, resolving complaints efficiently.
- Oversee compliance with NDIS Quality and Safeguards Commission standards.
- Manage budgets, resources, and reporting for assigned services.
- Assist with the development and implementation of new programs or service improvements.

**Essential Criteria**
- In-depth knowledge of the NDIS and disability sector, including compliance and quality frameworks.
- Proven experience in a leadership or management role within disability services or a related field.
- Excellent interpersonal and communication skills with the ability to build rapport with diverse stakeholders.
- Strong decision-making, problem-solving, and conflict resolution skills.
- High-level organisational and time management skills.
- Ability to work independently and as part of a collaborative team.
- Proficiency in Microsoft Office and the ability to learn new systems quickly.
- Current Driver’s Licence and access to a reliable vehicle.
- Flexibility to work outside standard office hours and respond to after-hours situations when required.

**Desirable**
- Formal qualifications in Disability, Community Services, or a related field.
- Experience managing Supported Independent Living (SIL) programs or similar services.
- Background in staff mentoring and training.

**Job Type**: Casual
**Location**: Concord, NSW
**Salary**: Negotiable based on experience
**Schedule**: Flexible, with some after-hours availability required

**Job Type**: Casual

Pay: $38.00 - $50.00 per hour

Work Location: In person

  • Team Leader

    18 hours ago

    Concord NSW, Australia Ablepoint Australia Full time

    Ablepoint Australia is a family-owned NDIS registered provider dedicated to delivering exceptional services to our participants. We combine compassion with competence to support individuals with disabilities in achieving their goals and living their best lives.We are seeking a proactive and experienced Team Leader – Service Manager to join our team in...

  • Room Leader

    21 hours ago

    Concord, New South Wales, Australia Only About Children Full time

    Room Leader (ECT) - ConcordAre you an experienced early childhood Room Leader ready to lead with warmth and purpose?Only About Children Concord is looking for a confident, passionate, and qualified Room Leader to join our team in a permanent full-time role. You'll play a key part in creating a safe, nurturing environment where our youngest children feel...

  • Room Leader

    1 day ago

    Concord, Australia Only About Children Full time

    **Room Leader (ECT) - Concord** Are you an experienced early childhood Room Leader ready to lead with warmth and purpose? Only About Children Concord is looking for a confident, passionate, and qualified **Room Leader** to join our team in a **permanent full-time** role. You'll play a key part in creating a safe, nurturing environment where our youngest...

  • Room Leader

    5 days ago

    Concord, Australia Endeavour Early Education Full time

    **Endeavour Early Education ** is seeking a passionate and dedicated Early Childhood Teacher (preferred) or Diploma qualified **Room Leader** to join our vibrant team at our state-of-the-art campus in **Concord**. This is an exciting opportunity for an experienced professional who is seeking to make a real impact in the lives of young children and contribute...

  • Educational Leader

    1 day ago

    Concord, Australia Little Zaks Full time

    $1,500 annual bonus - Work both on and off the floor - Weekend retreat Little Zak's Academy is privately owned and family run. Our aim is to provide early childhood care and education in a safe, welcoming, adopting and nurturing environment. Our amazing team at Rozelle are seeking an experienced Educational Leader / 2IC to join the centre. **Benefits for...

  • Early Childhood Educator

    6 days ago

    Concord, Australia Endeavour Early Education Full time

    **We don’t talk about the benchmark in childcare, we set it!** Endeavour Early Education Concord is a purpose built, state of the art Early Education Centre with vibrant and inviting indoor and outdoor facilities. Be part of the centre that is at the forefront of early education in Australia. At Endeavour Early Education, we take great care in ensuring...

  • Executive Assistant to the Director – Mortgage Broking Firm

    6 days ago

    Concord, New South Wales, Australia Bid and Borrow Finance Full time $90,000 - $120,000 per year

    Are you a proactive, tech-savvy professional with a strong sense of initiative and exceptional organisational skills? We are looking for an Executive Assistant to support the Director of a high-performing mortgage broking company based in Concord.This is a pivotal role that requires someone who thrives in a fast-paced environment, is comfortable juggling...

  • Store Supervisor Full Time

    21 hours ago

    Concord, New South Wales, Australia Zeus Street Greek Full time $60,000 - $80,000 per year

    Full Time / Part Time / Casual - East MaitlandZSG provides full training and support to achieve 'The Zeus Way' in all aspects of their daily role.If your passion for food and lightning bolt energy resonates with this role, we'd love to meet youZSG Supervisor's ResponsibilitiesSupervise the opening & closing shift operations of store - a range of variable...

  • Support Worker

    2 weeks ago

    Concord, Australia MEDITECH STAFFING Full time

    Competitive rates - Employee Referral Program **About the role**: Meditech Staffing are recruiting for caring and compassionate, experienced Support Workers as we support our clients to achieve best quality of life in the comfort of their own home. If you are an experienced **Support Worker** who is passionate about **Out of Hospital Care** for clients in...

  • Oshc Director Concord Area, in Sydney's Inner West

    1 day ago

    Concord, Australia Fireflyhr Full time

    Genuine community centric service, stand alone NFP fostering solidarity - Above award rate of $110,000K + super (pending experience & qualifications) - Flexible hours | Own dedicated space on school site | Great school community **Lead the Way in Out of School Hours Care!** - "A leader is one who knows the way, goes the way, and shows the way." _ - John C....